IT Product/ Application Support Consultant : ATLAS

We help the world run better
At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80 of global commerce, and we need your unique talents to help shape whats next. The work is challenging : but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Job Summary:
We are looking for a highly motivated and detail:oriented IT Product/ Application Support Consultantto join our ATLAS (Automation of customer Life Cycle across SAP) to support ATLAS Tool chain. In this role, you will support the lifecycle of SAP solution landscapes for enterprise customers from onboarding to offboarding ensuring each landscape is accurately configured, monitored, and transitioned through key lifecycle stages.
You 'll work closely with cross:functional teams to resolve tickets raised via Jira (and soon ServiceNow), investigate system landscape issues, drive timely resolutions, and maintain process compliance. The ideal candidate is a logical thinker, effective communicator, and proactive team player with a strong sense of ownership and service quality.
Key Responsibilities:
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Manage and resolve customer issues related to SAP solution landscapes, raised via Jira or ServiceNow.
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Experience in IT Technical support in anyone of Cloud service provider like Azure, AWS, GCP
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Experience working as IT Application Support or Product Support
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Validate customer landscape configuration, status transitions, and lifecycle processes using internal tools.
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Investigate discrepancies (e.g., incorrect system statuses or missing dates), identify root causes, and implement corrective actions.
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Coordinate with internal and customer:facing teams (CFUs) to ensure clarity on issues and actions needed.
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Ensure key operational data (e.g., Fulfilment Dates, landscape statuses) is accurately maintained and compliant with internal policies.
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Drive collaboration across teams to expedite resolution of critical issues, maintaining professionalism and accountability.
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Document solutions, create or update knowledge base articles and process wikis for team learning and process consistency.
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Suggest process improvements and automation opportunities for better efficiency and quality of service.
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Create and analyze reports using Microsoft Excel and PowerPoint to track performance metrics, identify trends, and support data:driven decision:making
Required Skills and Qualifications:
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5 to 7years of experiencein IT Technical support, customer operations, or enterprise system support.
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Strong logical thinking and analytical skills for issue troubleshooting.
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Excellent communication and stakeholder management skills across technical and non:technical teams.
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Proficiency in Excel (VLOOKUP, formulas, pivot tables); Power BI or Tableau knowledge is a plus.
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Familiarity with ticket management tools like Jira or ServiceNow.
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Ability to prioritize tasks and manage work in a fast:paced, high:volume environment.
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Ownership mindset with a proactive approach to problem:solving and process improvement.
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Willingness to learn complex systems and contribute to operational excellence through documentation and collaboration.
Preferred Qualifications:
typedisc:
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Exposure toITSMframeworks (e.g., ITIL) and understanding of SLA/KPI:based operations.
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Experience supporting enterprise software solutions, ideally in a B2B context.
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Understanding of SAP systems or solution landscapes is a plus (but not mandatory).
What We Offer:
typedisc:
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A collaborative environment supporting global enterprise customers.
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Opportunities for professional growth inITSMand operational support.
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Hands:on exposure to SAP ecosystem landscape manag
Job Type: Permanent