Retention Manager (2-6 Yrs) Delhi (After-Sales/Customer Service)

Weblink.in is looking for Retention Manager Role !!!Job Title: Retention ManagerLocation: Central DelhiJob Type: Full-TimeDepartment: Marketing / Customer Success.Job Summary:We are seeking a strategic and customer-focused Retention Manager to lead efforts in maximizing customer loyalty and reducing churn. The ideal candidate will be responsible for developing, executing, and optimizing customer retention strategies that drive long-term value and satisfaction. You will work closely with marketing, sales, and customer support teams to enhance the customer journey and implement initiatives that improve customer lifetime value.Key Responsibilities :- Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.- Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.- Collaborate with Customer Support teams to improve customer experience and satisfaction.- Stay up-to-date with industry trends and best practices in customer retention and loyalty programs.- Map and analyze every touchpoint in the customer journey to identify friction points.- Implement loyalty programs or exclusive benefits that show customers they are valued.- Send timely and relevant updates, tips, and value-driven content to keep customers engaged.- Address negative feedback early and turn it into an opportunity to delight the customer.- Analyze churn data to understand why customers leave and implement solutions to prevent future loss.Skills Set Required:- Bachelor s degree in Marketing, Business, or related field. MBA .- 3-5 years of experience in customer retention- Excellent communication and project management skills. (ref:updazz.com)

Payroll Type : Permanent