Step into BPO Business NonVoice Process Executive

Step into BPO Business NonVoice Process Executive Job Description Focus Skills: Transactional phone conversations are giving way to more thorough, multi-channel interactions in the future of customer service. Customers wanting effective, thorough, and asynchronous help are increasingly choosing non-voice channels like chat, email, and social media, necessitating highly qualified experts with an emphasis on textual communication and digital efficiency. Desired Outcomes: You will be in charge of handling and answering a large number of consumer questions through social media, live chat, and email. Your outstanding written communication abilities (grammar, punctuation, and tone) as well as your capacity to produce succinct and precise answers under duress will be very important. In order to directly contribute to our service excellence and efficiency goals, you will handle client concerns, complete transactions, offer product information, and keep thorough records in our ticketing system. Experience: 0 to 3 yrs Salary: Based on Company Norms Education: Any Basic Degree Location: In And Around Chennai Apply now to become an integral part of our growing team! With Regards, HR - Maria