Voice process Night Shift 27k salary can apply 0 to 1 yrs

Voice process Night Shift 27k salary can apply 0 to 1 yrs JD: A Voice Process Night Shift job almost always refers to an International BPO (Business Process Outsourcing) role, where you provide customer service, technical support, or sales assistance to clients in countries with different time zones, typically the US. You will be working night hours in India to align with the daytime business hours of those regions. Key Role & Responsibilities The core function is handling customer interactions over the phone, focusing on efficiency and satisfaction. Inbound/Outbound Calls: Managing calls from customers (Inbound) or making calls to resolve issues/follow up (Outbound). Customer Resolution: Listening empathetically to customer issues, troubleshooting problems, and providing accurate, complete, and timely solutions. System Documentation: Accurately logging all customer interactions, complaints, and resolutions in the company's CRM (Customer Relationship Management) system. Adherence to Quality: Following defined communication scripts, process protocols, and achieving key performance indicators (KPIs) like Average Handling Time (AHT) and Customer Satisfaction (CSAT). Regards, Nedhra -HR All the best