Voice Process Executive Perspectives First Step To BPO Success

Voice Process Executive Perspectives First Step To BPO Success Job Description Focus Skills: The ultimate distinction is the customer experience, and all communication channels are trending towards high-quality, individualised, and quick response. On the front lines of this vision is the Voice Process Executive, who uses emotional intelligence and sophisticated CRM tools to not only solve issues but also foster enduring customer loyalty and provide crucial feedback loops for bettering products and services. Desired Outcomes: You will be in charge of competently answering incoming and outgoing consumer calls, responding to questions, settling grievances, and giving thorough details about goods or services. Achieving first call resolution (FCR) goals, accurately recording every customer interaction in the CRM system, and upholding stringent quality and compliance requirements are your main contributions. Customer retention and satisfaction scores will be directly impacted by your ability to negotiate complex difficulties and turn difficult situations into positive customer experiences by using your exceptional verbal communication skills, active listening talents, and patience. Experience: 3 to 7 yrs Salary: Based on Company Norms Education: Any Basic Degree Location: In And Around Chennai Apply now to become an integral part of our growing team! With Regards, HR - Maria