Assistant Manager : Branch Operations

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Business Descriptor:
International Wealth and Premier Banking (IWPB) helps deliver on HSBC 's purpose of opening up a world of opportunity by providing our customers with borderless banking and world:class wealth management through best:in:class, mobile:first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world 's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best:in:class manufacturing capabilities in Asset Management and Insurance.
Principal Responsibilities
Leading and Managing 3 locations Delhi NCR, Rajasthan and Kanpur for Mutual Operations to ensure all work is completed within established service levels and reviews the same on regular basis.
To guide team to ensure timely and error free reporting of transactions received at the Investor Service Centre. Daily managingTSM control mechanism and Daily check list review of locations.
Supporting associates on daily basis to ensure accurate and timely responses are shared with investor, MFD etc and all requests are escalated as appropriate.
Explore and process efficiency suggestions and contribute to achieve customer delight by supervising and managing risk as per regulatory requirement.
Effective coordination with RTA to ensure minimal escalations.
Qualifications : External
A good understanding of mutual fund/security markets
Valid NISM certification.
Good verbal and written communication, team and interpersonal skills.
The inclination to work in a client facing role, with a bent of mind for 'service '.
Ideally a postgraduate / minimum 2 plus years of experience in team managing.
Knowledge of local language will be an advantage.
Eligibility CriteriaIndia Bank / INM employees will be eligible to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.
Entity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before
applying
and share line manager approval once shortlistedINM Employees in scope of WPB Career Progression Framework not eligible to roles within the purview of the Framework.
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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Job Type: Permanent