Executive - Customer Support (1-3 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

About the Role :We are hiring a Customer Support Executive to support our Switzerland-based partner in the smart-fridge and catering ecosystem. You will assist users via phone, chat, and email while ensuring a smooth customer experience for app usage, smart-fridge access, and order-related queries.Key Responsibilities :- Provide customer support in English & French across phone, email, and chat- Assist users with Smart Fridge access, technical issues, and app guidance- Handle payment issues, refunds, and billing queries- Resolve product/meal quality concerns and share information on stock & allergens- Coordinate with internal teams (kitchen, delivery, technical)- Maintain professional communication aligned with Swiss standards- Work in shift timings aligned with CET (Switzerland)Required Skills :- Proficiency in English & French (spoken & written)- German speaking is a plus, not mandatory- Strong communication and problem-solving skills- Ability to stay calm, patient, and solution oriented- Experience with customer support / hospitality / food-tech is a bonus- Familiarity with tools like Zendesk, Freshdesk, Intercom is preferred but not mandatory (ref:updazz.com)

Payroll Type : Permanent