Executive - Customer Support (0-1 Yrs) Mohali/Punjab (After-Sales/Customer Service)

Responsibilities :- Attending, Understanding & responding to Client queries/issues over chat or call- Will be responsible for facing clients, gathering requirements and providing possible solutions.- Escalating the clients/ process to the manager.- Analyse and identify process changes or product enhancements required & suggest if any.Requirements : - Freshers or final-year B.com/BBA/BA students are welcome- The candidate should have excellent written communication skills along with reading skills.- Should be active, energetic, and enough smart to understand the customer s queries.- Sharp understanding and memory of how software/product work- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.- Excellent verbal & written communication skills and problem-solving mindset and willingness to learn What You ll Gain :- Training and mentorship from industry professionals- Opportunity to grow into full-time roles- A collaborative and supportive work environment (ref:updazz.com)

Payroll Type : Permanent