Senior Associate - Customer Support (3-5 Yrs) Chennai (After-Sales/Customer Service)

Job Title: Customer Support - Senior AssociateLocation: ChennaiEmployment Type: Full-TimeJob Description:We are looking for a Customer Support - Senior Associate to manage end-to-end investor communication and ensure timely resolution of queries. The ideal candidate should have strong communication skills, experience handling escalations, and the ability to work in a fast-paced, high-growth environment.Responsibilities:- Handle investor inquiries across WhatsApp, email, and phone- Manage outbound calls for updates, clarifications, and follow-ups- Track support tickets and ensure timely closures- Maintain accurate CRM logs and documentation- Ensure a customer-first and transparent support approachRequirements:- Minimum 3 years of experience in customer support or investor relations (fintech preferred)- Strong verbal and written communication skills- Experience with escalations and sensitive customer cases- Hands-on experience with CRM and support tools- Strong analytical and problem-solving skills- Ability to work in a dynamic startup environment (ref:updazz.com)

Payroll Type : Permanent