Solution Customer Success Manager (SCSM):Finance And Spend Management

We help the world run better
At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80 of global commerce, and we need your unique talents to help shape whats next. The work is challenging : but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Role Summary
As a Solution Customer Success Manager (SCSM) you will act as a trusted advisor a for customers adopting SAP Finance and Spend Management solutions. You will own the post:sales customer success lifecycle, while also bringing domain and solution expertise to accelerate value realization, drive adoption, mitigate risk, and identify expansion opportunities.
What youll do:
Customer Success and Value Realization
stylemargin:bottom:0.0cm;margin:top:0.0px typedisc:
:
Build and maintain trusted executive relationships with CFOs, Finance, and Procurement leaders.
:
Understand customer business objectives, success criteria, and desired outcomes
:
Drive adoption, consumption, and value realization Finance and Spend Management solutions.
:
Align customers to the SAP Customer Value Journey, ensuring continuous progress from adoption to optimization.
:
Manage escalations, de:escalate critical situations, and apply risk mitigation strategies during complex implementations or transformations.
Commercial Growth and Account Strategy
stylemargin:bottom:0.0cm;margin:top:0.0px typedisc:
:
Own and drive renewals, retention, and churn mitigation for assigned customers.
:
Identify and qualify expansion, up:sell, and cross:sell opportunities in collaboration with sales and account teams.
:
Contribute to account planning, governance, and long:term customer strategy.
Enablement, Collaboration and Ecosystem
stylemargin:bottom:0.0cm;margin:top:0.0px typedisc:
:
Drive internal and external enablement activities
:
Collaborate with SAP partners to support joint go:to:market (GTM) initiatives and customer success outcomes.
:
Work closely with regional and global SAP teams to leverage best practices and innovation across the portfolio.
:
Coordinate SAP and partner resources to ensure successful delivery of finance and procurement transformations.
Skills and Competencies
Professional and Customer Skills
stylemargin:bottom:0.0cm;margin:top:0.0px typedisc:
:
Strong business acumen and executive presence
:
Relationship:driven mindset with excellent communication and influencing skills
:
Complex problem:solving and objection:handling capabilities
:
Customer:centric approach with focus on outcomes and value
Solution and Technology Skills
stylemargin:bottom:0.0cm;margin:top:0.0px typedisc:
:
Deep understanding of SAP Finance and Spend Management Solutions, with expertise in at least one of the following:
stylemargin:bottom:0.0cm;margin:top:0.0px typecircle:
:
Planning and Consolidation (SAC Planning, Group Reporting)
:
Treasury and Cash Management
:
Billing, Revenue and Innovation Management (BRIM)
:
Global Trade and Tax
:
Governance, Risk and Compliance (GRC)
:
Buying and Invoicing , Sourcing Suite , Supplier Risk, SAP Business Network
:
Strong knowledge of SAP S/4HANA Finance, SAP Cloud Suite, SaaS delivery models, and Cloud ERP
:
Ability to articulate solution value, differentiation, and industry proof points
What youll bring:
stylemargin:bottom:0.0cm;margin:top:0.0px typedisc:
:
8 years
of experience with cloud software solutions and delivery models in finance and/or spend management
:
10 years
overall experience in roles such as Customer Success, Solution Advisory, Pre:Sales, Consulting, Sales, or Product Management
:
Hands:on consulting or implementation experience is a strong advantage
:
Experience working in a
Job Type: Permanent