Customer Service Role - International Voice Process - BPO (1-3 Yrs) Bangalore/Jaipur/Navi Mumbai (After-Sales/Customer Service)

Company Overview:We are a leading global business process outsourcing (BPO) provider, specializing in delivering exceptional customer experiences across various industries. Our services encompass customer support, technical assistance, and sales solutions, enabling our clients to focus on their core business objectives. We operate on a global scale, serving a diverse clientele across North America, Europe, and Asia.Role Overview:- The International Voice Process role is responsible for handling inbound and outbound calls from international customers, providing solutions and support to address their inquiries and needs.- This role collaborates closely with team leads and quality assurance specialists to ensure adherence to service standards and achievement of key performance indicators.- The ultimate impact of this role is to enhance customer satisfaction, drive sales growth, and contribute to the overall success of our international operations.Key Responsibilities:- Answer inbound calls and make outbound calls to international customers, providing timely and accurate information.- Resolve customer issues and complaints efficiently and effectively, ensuring customer satisfaction.- Identify and pursue sales opportunities during customer interactions, contributing to revenue generation.- Document all customer interactions accurately and comprehensively in the CRM system, maintaining data integrity.- Adhere to established service level agreements (SLAs) and quality standards, ensuring consistent service delivery.- Escalate complex issues to appropriate channels for resolution, minimizing customer wait times.- Participate in training and development programs to enhance product knowledge and communication skills, improving performance.Required Skillset:- Demonstrable ability to communicate clearly and effectively in English, both verbally and in writing.- Proven ability to understand and address customer needs, providing tailored solutions.- Capacity to handle multiple tasks simultaneously and prioritize effectively in a fast-paced environment.- Skill in using CRM systems and other relevant software applications.- Aptitude for learning new products and services quickly.- Experience in International Sales or BPO is preferred.- Must have 1 - 3 years of experience. (ref:updazz.com)

Payroll Type : Permanent