Tamil Voice Process Executive Client Support Services

Tamil Voice Process Executive Client Support Services Job Description: Responsibilities: Regional client Support Execution: Handle a large number of incoming and/or outgoing calls while providing prompt, courteous, and understandable answers to client complaints, billing concerns, or product questions in fluent Tamil. Active Listening & Problem Translation: Pay close attention to client problems, deconstruct intricate regional descriptions into fundamental issue matrices, and use easily understood language to describe solution sets. Data Entry & CRM Case Logging: Within the enterprise CRM system, keep extremely accurate, up-to-date customer history logs. SLA Metric Maintenance: Continually achieve team and individual KPIs, such as the desired Average Handling Time, Customer Satisfaction Scores, and First Call Resolution percentages. Escalation Pipeline Tracking: Using regular operating procedures, find and effectively forward complicated technical issues, invoicing inconsistencies, or serious customer complaints to tier-2 teams or shift supervisors. Cross-Selling & Service Promotion: During suitable call-flow moments, deftly promote interested clients to pertinent product upgrades, ongoing regional promotional programs, or value-added services. Information Security Adherence: Ensure full compliance with data protection policies by conducting accurate security checkpoint verifications prior to disclosing sensitive account information. Experience: 0 to 3 yrs Education: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to Mail Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: Warm regards, HR- Maria