Executive for Semi-Voice Analysis and Hybrid Service Ops

Executive for Semi-Voice Analysis and Hybrid Service Ops Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: Any Basic Degree Location: In And Around Chennai Your Duties: Dual-Channel Queue Management: Depending on actual traffic demands, seamlessly transition between incoming phone calls and text-based queues (webchat, emails, or app messaging). client Query Diagnostics & Troubleshooting: Examine client account problems, billing inconsistencies, or technological tracking mistakes, and offer precise, step-by-step instructions via chat or phone. Concurrent Chat Management: Oversee two to three live webchat sessions at once without losing concentration, guaranteeing quick first responses and no dropouts. Professional Written Communication: Respond to customer emails and chat tickets in a clear, helpful, and grammatically accurate manner while adhering to brand guidelines and avoiding confusing terminology. CRM Documentation & Case Logging: Update profiles, tag follow-ups, and record thorough descriptions of interactions across channels in the Customer Relationship Management (CRM) system. Compliance with Blended Center Metrics: Achieve and sustain important personal goals, such as First Call Resolution (FCR), Chat Response Time, Average Handling Time (AHT) for voice, and Quality Assurance (QA) scores. Data Verification & Account Security: Before making changes to order tracks, changing profile information, or providing financial reimbursements, securely verify client identification markers. Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria