Hiring now Process Executive with Semi-Voice Process

Hiring now Process Executive with Semi-Voice Process Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: Any Basic Degree Location: In And Around Chennai Your Duties: Hybrid Inbound/Outbound Verbal Communication: Respond to consumer calls to address technical problems, explain complicated questions, or confirm account information while seamlessly switching to digital channels. Omnichannel Chat & Email Resolution: Handle billing disputes, service inquiries, and transactional updates by managing concurrent live chats and crafting expert email responses. Real-Time Data Capturing & Call Logging: While managing calls or chats, update customer files, documentation notes, and transactional records in the CRM database to ensure complete data hygiene. Transaction Processing & Back-Office Auditing: Examine and carry out backend administrative procedures, such as client profile authentication, order tracking, and payment verification. Escalation Path Navigation & Case Summarization: Provide unbiased, thoroughly documented summary cases after separating, classifying, and forwarding high-risk customer complaints to senior technical or compliance teams. Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria