Mixed Voice Process Task Semi-Voice Process Job

Mixed Voice Process Task Semi-Voice Process Job Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: Any Basic Degree Location: In And Around Chennai Your Duties: Blended Omnichannel help Execution: Oversee both textual digital help channels and a dual queue of incoming and outgoing phone conversations. Outbound Follow-up & Verification Contacts: Make planned outgoing calls to clients, suppliers, or internal divisions to get information about accounts, gather any missing paperwork, or verify the progress of resolutions. Back-Office Transaction & System Processing: During or in between call queues, accurately enter data, update accounts, verify documents, modify orders, and process claims and tickets inside internal CRM systems. CRM System Management & Interaction Logging: Apply precise disposition codes in real time across customer support platforms, categorise question categories, log call outcomes, and record concise interaction notes. SLA & Performance Metric Adherence: Regularly achieve or surpass specific goal KPIs, such as Turnaround Time, Quality Audit Scores, Average Handling Time, and First Contact Resolution. Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria