Non Voice Process Executive jobs at chennai

Non Voice Process Executive jobs at chennai JD: Non Voice Process Executive Accuracy & Quality Focused Job Description Duties/: Digital Communication Management/: Use email, live interactive chat, or digital ticketing systems to address large numbers of consumer questions, complaints, and service requests. Data Validation and Processing/: Examine incoming digital files, confirm account information, and handle database transaction requests in accordance with business compliance guidelines. First/-Contact Resolution/: Conduct a thorough analysis of written customer complaints, pinpoint the underlying issue, and provide a concise, well/-organized remedy within the initial conversation. CRM & Records Upkeep/: Keep accurate, audit/-ready records of all back/-office transactions, emails, and digital conversations within the Customer Relationship Management system. SLA &QueueMaintenance/: To fulfill stringent turnaround time standards, effectively manage personal ticket queues by striking a balance between high data accuracy and response speed. Escalation Handling/: Assign specialized tier/-2 or risk investigation teams to handle complicated disputes or suspected fraudulent activity. Focus Skills/: Outstanding Written Expression/: Excellent English syntax, punctuation, and sentence construction, as well as the capacity to write responses that are clear, professional, and sympathetic. good/-Speed Keyboarding/: To handle multiple live chats at once, a strong alphanumeric typing speed is combined with good accuracy metrics. Multitasking/: Easily manage several chat windows, switch between internal databases, and do simultaneous knowledge base searches. Analytical Interpretation/: Accurately apply complicated policy solutions and swiftly analyze client problem statements thanks to strong reading comprehension abilities. Attention to Detail/: Careful observation abilities to identify little inconsistencies in billing codes, customer paperwork, or numerical data. Regards, Nedhra - HR All the best