Executive - Customer Service - Call Center (0-3 Yrs) Bangalore (After-Sales/Customer Service)

Job Title: Call Center Executive Location: Walton Road, Off Lavelle Road, Bangalore Experience: Freshers can applyJob Summary:We are looking for enthusiastic and customer-focused Call Center Executives to join our team. The ideal candidate should have excellent communication skills in Hindi and English, a problem-solving mindset, and the ability to handle customer queries efficiently. This role involves engaging with customers, resolving inquiries, and ensuring a seamless customer service experience.Key Responsibilities: Customer Interaction:- Handle inbound and outbound customer calls professionally.- Address customer inquiries, complaints, and service requests with efficiency.- Maintain a positive and empathetic attitude while interacting with customers. Communication & Support:- Provide accurate information about products and services.- Effectively communicate resolutions to customer concerns.- Follow-up on customer issues to ensure complete satisfaction. Data Entry & Documentation:- Log and update customer details in the system.- Maintain records of calls, inquiries, and resolutions.- Adhere to company policies and procedures for documentation. Performance & Quality:- Meet daily/weekly targets for call handling and customer engagement.- Ensure quality and professionalism in every interaction.- Suggest improvements based on customer feedback.Required Skills & Qualifications:- Proficiency in Hindi & English (mandatory).- Strong verbal and written communication skills.- Ability to handle customer queries and complaints professionally.- Basic computer skills (MS Office, email handling, CRM usage preferred).- Good listening and problem-solving skills.- Ability to work in a fast-paced environment.- Prior call center/customer service experience is a plus but not mandatory.Why Join Us?- Career growth opportunities in a dynamic work environment.- Friendly and supportive team culture.- Exposure to the customer service industry, ideal for freshers looking to build their careers.- Join our team and kickstart your career in customer service! (ref:updazz.com)

Payroll Type : Permanent