Customer Care Executive

We 're Hiring! 100 Customer Care Executive Outbound Sales, Inbound, Chat & Backend Process

Position Overview:

Customer Care Executive serve as the primary point of contact between the company and its customers. Based on their assigned process outbound, inbound, chat, or backend they are responsible for addressing inquiries, promoting products or services, resolving issues, managing data, and ensuring a seamless customer experience. These roles require excellent communication skills, patience, attention to detail, and the ability to multi-task in a fast-paced environment.

Key Roles and Responsibilities:

1. Outbound Sales (Telesales/Telemarketing)

• Make outbound calls to potential customers using leads provided.
• Pitch and promote the company s products or services with clarity and enthusiasm.
• Understand customer requirements and recommend suitable solutions.
• Handle rejections politely and follow up with interested leads.
• Meet daily/weekly/monthly sales targets and maintain records of interactions and conversions.
• Update CRM tools with call outcomes and customer data.

2. Inbound Customer Support

• Receive incoming calls from customers related to product information, account queries, complaints, or service requests.
• Resolve issues efficiently and professionally while maintaining a calm tone.
• Redirect complex queries to the appropriate departments or escalate to team leaders if needed.
• Provide real-time solutions and ensure customer satisfaction.
• Maintain accurate call logs and case reports.

3. Live Chat & Email Support

• Interact with customers via online chat or email platforms to address inquiries, resolve issues, or assist with purchases.
• Handle multiple chat sessions simultaneously with a high degree of accuracy and professionalism.
• Ensure prompt responses while maintaining tone consistency and brand guidelines.
• Document all chat interactions, raise tickets where needed, and follow up on unresolved issues.
• Coordinate with internal teams (e.g., technical, billing, logistics) for resolution.

4. Backend Process (Non-Voice Support)

• Manage and process customer data, forms, tickets, or complaints received via non-verbal channels.
• Validate and enter data into company systems with a high level of accuracy.
• Review documentation, upload necessary files, and update customer records.
• Coordinate with other teams to ensure timely resolution of backend tasks.
• Prepare daily or weekly reports on tasks completed and issues processed.

Job Profile : Customer Care Executive
Industry : Walkin, tech-support