Required Telesales Executive - Noida

Key Responsibilities

1. Outbound Calling

• Make a high volume of outbound sales calls daily using a company-provided list or database.
• Reach out to new or existing customers and promote the company s products or services.
• Use persuasive communication techniques to influence buying decisions and generate interest.
• Follow a structured script while also personalizing the conversation based on customer needs.

2. Lead Generation and Qualification

• Identify potential buyers through proactive questioning and lead profiling.
• Understand the customer s requirements, budget, and decision-making criteria.
• Qualify leads and maintain a pipeline of interested prospects for follow-up.
• Escalate complex or high-value leads to senior sales or business development staff when needed.

3. Sales Conversion

• Convert warm leads into sales through effective follow-up and relationship-building.
• Handle customer objections or doubts with professionalism and product knowledge.
• Guide customers through the sales process and complete all necessary documentation.
• Upsell or cross-sell products and services based on customer preferences and needs.

4. Customer Interaction and Relationship Management

• Build strong rapport with customers by being attentive, patient, and courteous.
• Answer queries related to pricing, offers, features, payment options, and support.
• Ensure customer satisfaction post-sale through appropriate follow-up.
• Maintain a positive brand image through every customer interaction.

5. Reporting and CRM Updates

• Record detailed notes of each call in the CRM system, including call outcome and customer feedback.
• Keep track of follow-up schedules and ensure timely communication with leads.
• Prepare daily, weekly, or monthly call reports and sales summaries for management review.
• Work closely with the sales and marketing team to align on campaign goals and progress.