Indkal Technologies - Executive - Customer Care (2-5 Yrs) Bangalore (After-Sales/Customer Service)

- Handle inbound and outbound customer calls professionally and efficiently.- Listen to customers inquiries and provide accurate information and solutions.- Assist customers with product/service-related questions, troubleshooting, and issue resolution.- Document and update customer records with interactions and feedback.- Collaborate with team members to achieve individual and team targets.- Maintain a positive and empathetic attitude towards customers at all times.- Uphold company policies and procedures while ensuring customer satisfaction.Requirements :- Strong verbal communication skills in English and any 1 other language Hindi/Kannada/Telugu/Tamil.- Excellent active listening skills and problem-solving abilities.- Ability to multitask and manage time effectively.- Computer literacy and familiarity with CRM systems.- Previous customer service or call center experience is a plus. (ref:updazz.com)

Payroll Type : Permanent