Apply Now as an Email Chat Process Executive

Apply Now as an Email Chat Process Executive Job Description Are you a highly articulate and customer-centric individual based in Chennai with exceptional written communication skills, a knack for problem-solving, and a desire to provide outstanding support through digital channels Join our dynamic customer support team at our Company in Chennai as an Email & Chat Process Executive. You will be instrumental in assisting our customers, resolving their queries, and ensuring a positive experience through timely and professional written interactions. We offer a supportive and engaging environment where your communication finesse and dedication to customer satisfaction will be highly valued. Responsibilities: Respond to customer inquiries, requests, and issues promptly and professionally via email and live chat. Understand customer needs and provide accurate, clear, and concise information and solutions in written format. Efficiently resolve customer problems, escalating complex or unresolved issues to the appropriate team or supervisor when necessary. Navigate and utilize CRM systems, knowledge bases, and other internal tools to access relevant information and accurately document all customer interactions. Maintain a consistent tone of voice and adhere to brand guidelines in all written communications. Qualification: Customer-focused attitude with a high degree of empathy and patience. Proficiency in using computers and navigating various software applications simultaneously. Familiarity with CRM systems is a plus. Education: Any Basic Degree Experience: 0 to 3 yrs Salary: Based on Company norms For Further information contact the Hr With regards, HR - Preetha