Executive - Customer Support - Inbound Process (0-2 Yrs) Chennai (After-Sales/Customer Service)

Role: Inbound ExecutiveExperience: both fresher/experienceSkills: good command in English and HindiJob description:- Handling Incoming Calls: Manage and respond to incoming customer inquiries, providing information, resolving issues, or directing the call to the appropriate department.- Customer Support : Assist customers with product or service-related questions, troubleshoot problems, and provide guidance on usage.- Maintaining Records : Accurately log all customer interactions, notes, and details of inquiries for future reference and tracking purposes.- Problem Resolution : Effectively resolve customer complaints or concerns in a professional and timely manner, aiming for customer satisfaction.- Product Knowledge : Develop a deep understanding of company products or services to assist customers more effectively.- Upselling and Cross-selling: Potentially identifying opportunities to offer additional products or services- Facilitate sales of all products and services according to the client s needs (ref:updazz.com)

Payroll Type : Permanent