ODeX - Executive - Customer Support - International Process (2-3 Yrs) Mumbai (After-Sales/Customer Service)

Customer Support Executive - Night Shift Location: Mumbai -Vikhroli Experience: 2-3 years in US Support (Voice & Email) Industry Preferred: Shipping Education: Graduate Role Overview:A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Key Responsibilities:- Attending inbound calls from customers on the support numbers.
-Maintain quality parameters and provide accurate information related to the query asked by customer.
-Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Replying to emails received from the customers What We re Looking For:- 1-2 years experience in US Support - Any Graduate - Strong communication & client management skills.
-Ready for Night Shift Why Join Us? - Be part of a fast-growing shipping Company - Opportunities for growth & career advancement.
-Work in a dynamic & collaborative environment. (ref:updazz.com)

Payroll Type : Permanent