Required Telecaller - Hyderabad

Key Responsibilities

1. Customer Outreach & Lead Generation

• Make outbound calls to potential customers from provided databases or leads to promote loan products.
• Introduce the organization s loan offerings clearly and persuasively.
• Understand customer needs and suggest appropriate loan options based on their requirements and eligibility.

2. Handling Inbound Inquiries

• Receive and handle inbound calls from customers interested in applying for loans.
• Provide accurate information about various loan products, eligibility criteria, interest rates, and repayment terms.
• Guide customers through the initial steps of the loan application process.

3. Lead Qualification & Follow-ups

• Identify qualified leads based on income level, credit profile, and other eligibility factors.
• Maintain a consistent follow-up schedule with interested customers to keep them engaged.
• Update the CRM system with accurate records of calls, responses, and lead status.

4. Documentation & Application Support

• Assist customers in collecting and submitting necessary documents such as ID proof, income proof, address proof, and bank statements.
• Coordinate with the backend team or relationship managers to ensure smooth processing of applications.
• Track the status of loan applications and keep customers informed about progress or additional requirements.

5. Customer Relationship Management

• Build positive relationships with prospective and existing customers by offering timely support and accurate information.
• Handle customer concerns or complaints in a professional manner and escalate unresolved issues to the appropriate department.
• Ensure a high level of customer satisfaction to encourage referrals and repeat business.

6. Sales Targets & Performance

• Achieve daily, weekly, and monthly call targets and lead conversion goals.
• Work closely with the sales team to meet or exceed sales performance benchmarks.
• Participate in team meetings and share feedback on market trends, customer behavior, or process improvements.