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Executive - Customer Support (0-1 Yrs) Mumbai/Hyderabad/Gurgaon/Gurugram (After-Sales/Customer Service)

Negotiable
by Updazz.com
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Job Specifications
Employment Type Full time jobs
Minimum Experience Fresher
Job Description
- Customer Support Executive (Voice-Non Voice Both)- Handling Customer Queries & provide appropriate solutions- 9 hours working shift- 5 Days working- Willing to work in night shifts for 24/7 operations & 2 rotational offs- Excellent communication in English- Grad fresher/Experienced & UG with 6 months experience- Immediate Joiner- Location - Mumbai Malad West, Hyderabad, Noida, Gurugram- Salary - 22k-34k- Handle customer calls and resolve queries or complaints.
-Provide information about products/services.
-Maintain records of customer interactions.
-Escalate complex issues to senior support if necessary.
-Ensure customer satisfaction and follow up if needed.
-Meet daily/weekly performance targets (KPIs like call handling time, accuracy, resolution rate). (ref:updazz.com)

Payroll Type : Permanent
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Updazz.com (Registered since July-2017)
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