Executive - Customer Support - IT (0-1 Yrs) Noida (After-Sales/Customer Service)

Description:- We are looking for a dedicated and passionate Customer Support Executive to join our dynamic team. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing exceptional support and assistance to our valued clients.
-In this position, you will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing information about our products and services.
-You will work in a fast-paced environment where your communication skills and problem-solving abilities will be put to the test. Your ability to empathize with customers and understand their needs will be essential in building strong relationships and fostering loyalty.
-As a Customer Support Executive, you will be responsible for managing multiple inquiries simultaneously while maintaining a positive and professional demeanor. You will also contribute to enhancing our support processes by providing feedback and insights.
-If you are an individual who thrives in a collaborative team environment, possesses a strong customer service orientation, and is eager to develop your skills, we would love to hear from you.
-Join us in delivering outstanding customer experiences and making a positive impact on our clients satisfaction.Responsibilities:- Assist customers via phone, email, and chat in a timely manner.- Resolve customer issues effectively while maintaining a positive attitude.- Provide accurate information about products and services to customers.- Document all customer interactions in the support system for future reference.- Collaborate with team members to improve customer support processes and tools.- Identify trends in customer inquiries and propose improvements.- Follow up with customers to ensure their issues have been resolved satisfactorily.Requirements:- Proven experience in a customer support role or similar position.- Excellent verbal and written communication skills.- Strong problem-solving abilities and a customer-oriented mindset.- Ability to work efficiently in a fast-paced environment.- Proficiency in using customer support software and tools.- Strong attention to detail and organizational skills.- Flexibility to work in shifts, including weekends and holidays. (ref:updazz.com)

Payroll Type : Permanent