Firstcry - Executive - Customer Care (0-3 Yrs) Pune (After-Sales/Customer Service)

The Customer Care Executive will be responsible for ensuring high-quality customer service by managing inquiries and resolving issues efficiently. This role requires proactive communication, maintaining data accuracy, and meeting performance targets.Responsibilities:- Develop a thorough understanding of FirstCry s products and services to assist customers effectively.- Make outbound calls to customers daily to address their concerns, provide updates, and gather feedback.- Handle customer support tickets generated through email, phone, or chat and ensure prompt resolution.- Maintain detailed and accurate records of all customer interactions and ticket data.- Ensure timely ticket closure within the defined turnaround time (TAT). (ref:updazz.com)

Payroll Type : Permanent