Appsierra - Trainee - Customer Support (0-1 Yrs) Noida (After-Sales/Customer Service)

As a Customer Service/Customer Support intern, you will have the opportunity to gain valuable hands-on experience in a fast-paced and innovative work environment. You will work closely with our team to assist customers with inquiries, resolve issues, and provide exceptional support to ensure a positive customer experience.Key Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with product information, troubleshooting, and issue resolution.3. Process orders, returns, and exchanges accurately and efficiently.4. Collaborate with internal teams to escalate complex issues and provide solutions.5. Maintain accurate and detailed records of customer interactions and transactions.6. Identify opportunities for process improvement and contribute to customer service initiatives.7. Provide feedback to management on customer trends, concerns, and suggestions for improvement. (ref:updazz.com)

Payroll Type : Permanent