MyOperator - Executive - Customer Support (1-4 Yrs) Noida (After-Sales/Customer Service)

Role Overview:Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo s platform.Key Responsibilities:- Respond to customer queries via chat and phone calls in a timely manner- Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features- Guide users through onboarding steps- Document common issues and grab insights to contribute to internal knowledge bases- Escalate complex issues to the product or tech team - Collect and relay customer feedback- Maintain high customer satisfactionRequirements:- At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)- Strong communication skills in English and Hindi.- Ability to explain technical concepts clearly to non-technical users- Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage- Experience using tools like Freshdesk, Google Suit and Excel.
-Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)- Exposure to working in a startup or fast-paced SaaS environment (ref:updazz.com)

Payroll Type : Permanent