Customer Support Executive - Voice And Non-Voice - Chat And Email

!! Greetings from Ravin software solutions !!

We Are Hiring !! Process : Voice and Non voice process ( customer support chat and email )& Work Location : Hyderabad&
Freshers : 10 2 , Graduates.
Experience : Min 1 yrs into chat and email , voice etc.&
Languages : Hindi English is Mandatory
Benefits : 2 way cab is provided& If Interested Can share the resume to us

Job Summary:

We are looking for a dynamic and customer-centric Customer Support Executive to handle both voice (inbound/outbound calls) and non-voice (email & chat) customer interactions. The ideal candidate will assist customers by resolving product or service-related queries, ensuring excellent service delivery, and maintaining high customer satisfaction. This is a dual-channel support role, requiring the ability to speak clearly on calls , and write professionally in email and chat formats . Candidates must be adaptable, proactive, and capable of working in a fast-paced environment.

Key Responsibilities:

1. Voice Process Inbound & Outbound Calls

• Handle incoming customer calls regarding product issues, billing, returns, troubleshooting, or general inquiries.
• Make outbound calls for follow-up, order confirmation, feedback collection, or issue resolution.
• Maintain a professional and courteous tone while speaking to customers.
• Adhere to call scripts, guidelines, and call quality standards set by the company.

2. Non-Voice Process Email & Chat Support

• Respond to customer queries through live chat or email with prompt, accurate, and clear communication.
• Resolve issues related to orders, accounts, technical errors, payment issues, cancellations, or delivery concerns.
• Use pre-approved templates and customize responses as required to suit the context of the customer s message.
• Maintain proper etiquette and tone in all written communication, ensuring professional language at all times.

3. Customer Interaction & Problem Solving

• Understand customer concerns and provide appropriate solutions within defined TAT (Turn Around Time).
• Escalate unresolved or complex issues to senior support agents or team leads.
• Document all customer interactions in the CRM system accurately.
• Follow up with customers until the query is fully resolved and satisfaction is achieved.

4. Process Adherence & Reporting

• Meet daily targets in terms of number of calls handled, emails resolved, chats responded to, and resolution rates.
• Maintain internal service levels (SLAs) and ensure zero data breaches or compliance issues.
• Share end-of-day (EOD) reports with supervisors on handled cases and unresolved tickets.
• Participate in team meetings, feedback sessions, and training programs regularly.

Job Profile : Customer Support Executive - Voice and Non-Voice - Chat and Email
Industry : tech-support