NNIIT - Manager - Customer Support Operations (3-10 Yrs) Hyderabad (After-Sales/Customer Service)

Job Title: Operations Manager - EdTech (K9-K12 Segment)Position: Customer Support & Operations ManagerLocation: Begumpet, HyderabadSalary: Up to - 7 LPA Attractive IncentivesJoining: ImmediateWork Schedule: 6 Days a Week (Full-time, Work from Office) About the RoleWe are seeking a highly organized and proactive Customer Support & Operations Manager to lead and manage customer engagement and academic operations at NNIIT, Begumpet. This role involves end-to-end coordination between students, parents, mentors, and academic teams - ensuring operational excellence, timely session alignments, issue resolutions, and data management. Key Responsibilities- Lead customer support operations, acting as the key contact for students, parents, and mentors.- Oversee scheduling, session alignment, and meeting coordination.- Manage student and mentor data records, ensuring accuracy and timely updates.- Monitor and resolve escalations promptly, maintaining high service standards.- Supervise daily academic operations and support teams to ensure smooth execution.- Prepare reports and track operational KPIs related to customer satisfaction and service delivery.- Work closely with management for process improvements and operational efficiency.- Mentor and manage a small team of support executives if required. Desired Skills & Qualifications- Graduate in any discipline (MBA/PG preferred for managerial role).- 2-5 years of relevant experience in customer support, academic coordination, or operations management (preferably in EdTech, Training, or Service industries).- Excellent communication skills in English, Hindi, and Telugu.- Strong leadership, problem-solving, and multitasking abilities.- Proficiency in MS Office (Excel, Word, Google Sheets, CRM tools).- Strong interpersonal and team management skills. Salary & Benefits- Salary up to - 7 LPA (negotiable based on experience and interview performance).- Attractive performance-linked incentives.- Leadership role in a fast-growing academic environment.- Professional growth, leadership exposure, and advancement opportunities. LocationNNIIT, Begumpet, Hyderabad (Work from Office) Immediate Joining Preferred (ref:updazz.com)

Payroll Type : Permanent