Customer Support Specialist - FinTech Firm (1-3 Yrs) Hyderabad (After-Sales/Customer Service)

Responsibilities:- Answer all incoming calls utilizing a softphone. Customer Support Specialists must answer 90% of all incoming calls.- Triage all incoming tickets in the Tier 1 queue.- When needed appropriately escalate tickets to Tier 2- Select/set the appropriate case fields for triage and escalationCompetencies :- Excellent written and verbal English communication skills- Ability to learn and become well-versed with InvoiceCloud s products and services- Customer driven, results oriented, focused- Good interpersonal skills and attention to detail- Self-starter with a demonstrated ability to achieve results as part of a high-performing team, and ability to effectively prioritize and multi-task under deadlines.- Excellent time management, organizational and planning skills (ref:updazz.com)

Payroll Type : Permanent