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Customer Service And Social Media Management

Negotiable
by Freshersworld
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Job Specifications
Employment Type Internship/Projects
Job Description
&
&
1. Monitoring and responding to online reviews and ratings to improve customer satisfaction and loyalty.
2. Order Management: Initiating calls to confirm orders and ensure accuracy.
3. Customer Communication: Addressing customer inquiries across various platforms, responding to queries on WhatsApp, handling email inquiries in a timely manner, and engaging with and responding to Instagram DMs and comments.
4. NDR Customer Engagement: Making calls to customers with non-delivery reports (NDR) to resolve issues and ensure successful delivery.
5. Social Media Content Creation: Designing and posting engaging Instagram stories that align with the brand 's messaging and aesthetic & creating and editing reels for the brand 's social media account, ensuring they are captivating and relevant to the target audience.
Skill(s) required
  • Effective Communication
  • MS-Excel
    • &
    Who can apply
    Only those candidates can apply who: 1. are available for full time (in-office) internship 2.& have relevant skills and interests Women wanting to start/restart their career can also apply.
    Perks
  • Certificate
  • Informal dress code
    • Number of openings
    2

    Certificate: Will be provided at the end of the Internship
    &

    Job Profile : Customer Service and Social Media Management
    Industry : Internship, bsc-bca-bbm, tech-support
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    About Employer
    Freshersworld (Registered since June-2017)
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