CRM Post Sales Role - Real Estate (4-18 Yrs) Mumbai (After-Sales/Customer Service)

This position will directly manage our customers for exceptional Service, Collections, and recovery functions- Will be part of the CRM team who are responsible to give world- class service to existing customers, quick turnaround time(TAT), resolve customer queries/ concerns, recover dues from those customers who have defaulted the payments and are in the overdue/cancellation bucket.- Maintaining Collection / Handling customer complaints / Escalations. Send welcome call and email to the new booked customers- Will be responsible to give excellent, track & control the overdue, defaulters & Cancelling customers, Bucket wise & DPD (days past due) wise and focus on Non-registered customers.Will be responsible to give excellent, track & control the overdue, defaulters & Cancelling customers, Bucket wise & DPD (days past due) wise and focus on Non-registered customers.- Should be able to manage escalations.- Keep in touch with the customers on regular basis.- Will be responsible to review account allocations and collection target by the bucket.- Sent statement of accounts (SOA) to customers as an when required.- Will be require to regular follow up with the default customers via call/ email/meeting them in person.- Must ensure that collections are as per target. 90% of target should be achieved on monthly basis.- Will be involved coordinating and liaising with the legal team to ensure legal action is taken on specific cases.Must build relationship with HNI clients ensure service experience, timely collections are made. Work closely with management to design the strategy to give world class service to luxury segment customers and ensure collections.- Will be responsible for loyalty customer s sales, customer retention and registration of agreements.- MBA/Graduate with 6-8 years experience in Collections role. Preferably in the real estate industry-- At least 6-8 Years with excellent soft skills, sound knowledge of collections, driving targets. Please call or share CV on 8788817350 / 7507233300 (ref:updazz.com)

Payroll Type : Permanent