Hiring Email Process Executive Non Voice BPO

Hiring Email Process Executive Non Voice BPO Job Description Experience: 0 to 3 yrs Salary: Best in Industries Education: Any Basic Degree What You will do: Email Communication: Handle a high volume of customer inquiries, requests, and complaints via email. Draft clear, concise, and grammatically correct responses that directly address customer needs. Issue Resolution: Analyze customer emails to identify the root cause of issues and provide accurate, timely, and effective solutions. Information Provision: Clearly explain products, services, policies, and procedures to customers in a way that is easy to understand. Documentation: Accurately log all customer interactions and details into the CRM system, ensuring complete and precise records. Adherence to Standards: Follow company guidelines, policies, and quality standards for all customer interactions, maintaining a professional and helpful tone. Cross-functional Collaboration: Escalate complex issues to the appropriate departments or senior personnel when necessary, ensuring seamless customer resolution. Ready to take the leap HR - Maria