Field Sales Executive

Key Responsibilities

1. Sales and Lead Generation

• Identify potential customers through field visits, references, cold calling, and networking.
• Actively approach individuals, corporate offices, shopping malls, and other public areas to pitch credit card products.
• Generate leads through local market visits, customer referrals, and promotional activities.
• Maintain a strong database of prospects and update sales reports regularly.

2. Product Promotion and Customer Acquisition

• Present the features, benefits, eligibility criteria, and terms of various credit card products to customers.
• Offer tailored solutions based on customers financial needs and spending patterns.
• Highlight promotional offers, rewards programs, cashback benefits, and other perks to attract buyers.
• Ensure customers understand all charges, fees, and repayment terms before signing up.

3. Relationship Management

• Build and maintain long-term relationships with customers for repeat business and referrals.
• Provide post-sales assistance, such as activation, usage guidance, and troubleshooting.
• Handle customer queries and resolve issues promptly to enhance satisfaction and trust.
• Coordinate with banks and backend teams to ensure smooth processing of applications.

4. Market Research and Competitor Analysis

• Stay updated on competitor products, pricing, and offers to provide better solutions.
• Gather insights on customer preferences, feedback, and buying behavior.
• Share market intelligence with team leaders to improve overall strategies.

5. Documentation and Compliance

• Collect, verify, and submit all required KYC documents from customers.
• Ensure accurate completion of application forms and adherence to bank policies.
• Maintain confidentiality of customer information and follow compliance guidelines strictly.
• Avoid misrepresentation or misleading information during sales pitches.

Required Skills and Competencies

Technical Skills

• Good understanding of credit card features, eligibility, and application processes.
• Basic knowledge of financial products and banking terminologies.
• Ability to work with CRM software and digital sales tracking tools.

Soft Skills

• Excellent communication and persuasive selling skills.
• Strong interpersonal abilities to build rapport with diverse customers.
• Self-motivated, goal-oriented, and proactive in approaching potential leads.
• Time management and organizational skills for effective field operations.
• Ability to handle objections and convert hesitant prospects into customers.