Customer Support Helpdesk Specialist (2-4 Yrs) Noida (After-Sales/Customer Service)

Key Responsibilities :- Oversee and manage daily attendance, work schedules, and job assignments of FTEs.- Ensure accurate and timely submission, review, and processing of timesheets.- Collaborate with Billing teams to ensure timely and accurate payroll.- Act as the first point of contact for FTE-related operational escalations and resolve issues promptly.- Coordinate effectively with internal stakeholders such as program management, billing, and other cross-functional teams to align on operational needs and deliverables.- Maintain and update records, generate reports, and monitor compliance with internal policies.- Contribute to continuous process improvements to enhance the efficiency and effectiveness of FTE support operations.- Track, route, and redirect problems to correct resources.- Maintain and update the data related to FTE on the Workforce Management portal.Skillset Required :-- Proficient in MS Office Suite (especially Excel); experience with time-tracking and payroll systems is a plus.- Strong organizational skills and attention to detail.- Excellent verbal and written communication skills.Ability to multitask and work in a fast-paced, deadline-driven environment. (ref:updazz.com)

Payroll Type : Permanent