Launch Your BPO Work in Tamil Voice Process

Launch Your BPO Work in Tamil Voice Process Job Description Experience: 3+ yrs Salary: Based on Previous Experience Education: 8th, 10th, 12th or above What You will do: Be the Brand's Voice: You will handle a high volume of inbound and/or outbound customer calls, providing support, addressing inquiries, and resolving issues with professionalism and empathy in fluent Tamil. Problem-Solve in Real-Time: You will actively listen to customer concerns, quickly identify the root cause of the issue, and provide accurate, timely, and effective solutions to ensure first-call resolution. Uphold High Standards: You will ensure all verbal communication and documentation adhere to our company's quality and compliance standards, maintaining a clear, professional, and positive tone in both Tamil and English (for reporting). Drive Customer Satisfaction: You will strive to achieve and exceed key performance indicators related to customer satisfaction (CSAT), first-call resolution, and average handling time (AHT). Maintain Records: You will accurately enter and update customer information and details of the interaction in our database and Customer Relationship Management (CRM) system. Ready to take the leap HR - Maria