Non Voice Process Executive jobs with Global Clients

Non Voice Process Executive jobs with Global Clients Job Description Experience: 0 to 3 yrs Salary: Based on Previous Experience Challenges: The customer support and BPO business is increasingly transitioning towards omnichannel service delivery, where competence in managing written communication and exploiting automated solutions is vital to productivity and customer satisfaction. The future demands Non-Voice Process Executives who are masters of clarity, empathy, and speed across digital channels (chat, email, social media), providing a seamless, recorded, and professional customer experience without relying on spoken cues. Our objective is to set the benchmark for high-quality, efficient digital client resolution What you will do: Responding professionally and efficiently to customer inquiries, complaints, and requests via channels like email, live chat, ticketing systems, and social media. Accurately processing transactions, data entry, and updates in internal systems (e.g., CRM, ERP) based on service requests or financial documentation. Diagnosing and resolving customer concerns by studying internal databases and communicating with cross-functional teams, ensuring all communication is documented accurately and concisely. Adhering rigorously to service level agreements (SLAs) for response and resolution times, and constantly fulfilling key performance indicators (KPIs) linked to quality and productivity. Utilizing standard operating procedures (SOPs) and scripted responses successfully while ensuring a personalized touch in communication. We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria