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Voice Customer Service

Negotiable

by Freshersworld
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Job Specifications

Employment Type Full time jobs

Job Description

Details of the position:

   Role:       Customer Service-International Voice
   Location:       WFO (5 Days Working) Noida
   Working Shifts:       Only Night shifts
   Type:       Full-time Employment Permanent position

& Job Title: Customer Service Executive Voice Process Department: Customer Support
Job Type: Full-time / Permanent
Location: Noida Job Summary The Customer Service Executive (Voice Process) is responsible for handling inbound and/or outbound calls to provide exceptional customer support. This role involves addressing customer queries, resolving issues, ensuring customer satisfaction, and maintaining high service quality standards in alignment with Cognizant s operational guidelines. Key Responsibilities

Handle incoming calls from customers and provide accurate, timely responses.
Assist customers with account information, product details, billing queries, and service-related issues.
Troubleshoot basic problems and provide clear solutions or escalate to the appropriate department if required.
Maintain professional communication and deliver excellent customer experience in every interaction.
Follow standard operating procedures (SOPs), compliance rules, and quality guidelines.
Log call details, customer interactions, and resolutions accurately in the CRM system.
Meet performance metrics such as call handling time (AHT), quality scores, CSAT, and attendance targets.
Collaborate with internal teams to ensure seamless service delivery.
Stay updated with product knowledge, process changes, and organizational updates.

Required Skills & Qualifications

Education: Graduate Required Freshers.
Experience:

Freshers.

Communication Skills:

Excellent verbal communication in English.

Technical Skills:

Basic computer knowledge.

Soft Skills:

Customer-centric mindset.
Problem-solving ability.
Good listening and interpersonal skills.
Ability to work under pressure and handle high call volumes.

Work Environment

Night Shifts (including night shifts for international processes)
5 days working
Office-based& & & &

Job Profile : Voice Customer Service
Industry : BPO, MBA, bsc-bca-bbm, Walkin

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Freshersworld (Registered since June-2017)

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