Be the person that speaks for us Voice Process Executive

Be the person that speaks for us Voice Process Executive Job Description Responsibilities: Manage a large number of incoming and outgoing calls in a professional manner. Serve as the initial point of contact for consumer inquiries, grievances, and service requests concerning goods, accounts, invoices, or technical problems. Maintain a polite and professional demeanor throughout each call while closely adhering to quality standards and scripts/guidelines. Accurately process customer transactions, updates, and service modifications using the necessary systems. Converse with the consumer while effectively navigating several computer systems, knowledge bases, and tools at once. To guarantee prompt and thorough settlement of outstanding client issues, start and monitor follow-up conversations or required internal correspondence. During all verbal exchanges, strictly comply with all compliance laws, data privacy guidelines, and security procedures. Soft Skills: outstanding patience, empathy, and listening abilities. strong multitasking skills, including the capacity to speak, navigate systems, and document at the same time. resilience and the capacity to properly deal with challenging or angry clients. Experience: 0 to 3 yrs Salary: Best in the Industries Immediate Joiner Mostly Preferred Interested Candidates Contact the HR ASAP Warm Regards, HR - Maria