Telugu Voice Process Executive A job Track for Growth

Telugu Voice Process Executive A job Track for Growth Job Description The Telugu Voice Process Executive is responsible for providing high-quality customer support and service to Telugu-speaking clients. This role involves handling inbound and/or outbound calls, addressing customer inquiries, resolving complaints, and ensuring a positive brand experience. The ideal candidate will have excellent verbal fluency in Telugu and the ability to handle customer interactions with patience and professionalism. Responsibilities Call Management: Handle high volumes of inbound and outbound calls professionally while adhering to established scripts and protocols. Query Resolution: Listen actively to customer concerns and provide accurate solutions or information regarding products and services in fluent Telugu. Data Documentation: Maintain accurate and detailed records of all customer interactions in the CRM software. Service Quality: Consistently meet or exceed quality targets, including CSAT scores and quality audit benchmarks. Escalation Handling: Identify complex issues that cannot be resolved immediately and escalate them to the appropriate Team Leader or specialized department. Compliance: Follow company policies regarding data privacy and security to protect sensitive customer information Skills: Native-level Fluency: Outstanding Telugu verbal communication abilities, including the capacity to talk intelligibly and professionally. Basic English: The ability to read and comprehend English for internal communications and system navigation. Active Listening: Excellent capacity to comprehend client requirements and show compassion throughout challenging discussions. Computer literacy: the ability to type while speaking and a basic understanding of Microsoft Office We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria