Establish a Non Voice Management Profession

Establish a Non Voice Management Profession Job Description The Non-Voice Process Executive is a back-office worker who uses data processing and written communication to oversee customer interactions and business operations. Because it entails managing emails, live chats, social media answers, and specialized data entry activities, this profession emphasizes accuracy, speed, and analytical thinking. The ideal applicant is a meticulous person with outstanding textual communication abilities who can handle client concerns and uphold high-quality data standards without requiring face-to-face communication. Key Duties: Email & Chat Support: Provide prompt, courteous responses to consumer questions, grievances, and requests over email or live chat. Data management is the process of accurately entering, validating, and updating transaction or customer data in the company's CRM databases and internal systems. Troubleshooting & Research: To provide thorough written solutions, examine transaction histories and technical logs to analyze client issues. Social Media Moderation: To preserve a brand's reputation, keep an eye on and reply to consumer comments or direct messages on social media sites like Facebook, Instagram, and Twitter. Moderation of Content: (If relevant) Examine user-generated content to make sure it conforms with safety regulations and community rules. Documentation & Reporting: Create daily activity reports that emphasize processed volumes and open cases, and keep thorough records of every interaction. We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria