Speak Knowingly Serve Better with Hindi Voice Process Executive

Speak Knowingly Serve Better with Hindi Voice Process Executive Job Description Managing client interactions for the Hindi-speaking market, which comprises one of the biggest consumer bases, is the responsibility of the Hindi Voice Process Executive. You will represent the company to clients across Northern, Central, and Western India in this capacity. Your objective is to deliver seamless support by answering questions, resolving problems, and guaranteeing high levels of client satisfaction through professional and fluid verbal communication. The ideal applicant has a neutral Hindi accent, outstanding listening skills, and the capacity to remain composed and supportive under duress. Responsibilities Customer Interaction: Respond to incoming and outgoing calls from Hindi-speaking clients in a courteous and professional manner at all times. Answering questions: Give precise details on the company's goods, services, invoicing, and troubleshooting procedures. Technical Support: Help users navigate apps and websites in Hindi or assist them with simple technical problems. Data Entry & Documentation: Enter call information, customer requests, and resolutions into the CRM system in English with accuracy. Escalation Management: Determine whether circumstances call for the participation of a supervisor and, in accordance with established procedures, direct calls to the relevant department. Service Quality: Achieve or surpass performance indicators such as Customer Satisfaction (CSAT), First Call Resolution (FCR), and Average Handling Time (AHT). Skills: Linguistic Fluency: Proficiency in Hindi at the native or professional level, with a clear articulation and a neutral accent. English Proficiency: The ability to read and write in English for internal reporting and system navigation is basic to intermediate. Active Listening: The capacity to rapidly identify the main problem of the client and provide pertinent solutions. Emotional intelligence: The ability to calm irate clients and transform bad experiences into good ones. We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria