MyOperator - Customer Support Role (1-2 Yrs) Noida/Greater Noida/Delhi/Delhi NCR (After-Sales/Customer Service)

About MyOperator:- MyOperator is a leading SaaS-based call management system dedicated to transforming how businesses handle customer communication. Founded by Ankit Jain, our innovative cloud telephony solutions empower over 30,000 businesses across India to streamline calls, track interactions, and elevate their customer experience. We re on a mission to build the best communication infrastructure for small and medium-sized enterprises, and we re growing fast!- We re looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we d love to meet you!- A background in technology or familiarity with tech products is a plus. You ll play a key role in assisting customers via calls, emails, and chats-providing timely, clear, and helpful support.What You ll Do:- Build in-depth knowledge of our products and services to assist customers effectively.- Deliver prompt, professional, and accurate support across chats, emails, and calls.- Aim for high First Contact Resolution (FCR) in all interactions.- Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties.- Manage support tickets with clear and well-written responses.- Meet daily and weekly performance targets, both individually and as a team.- Share insights and feedback with the team to improve customer experience and internal processes.Requirements:- 1-2 years of experience in customer support, preferably in software, IT, or internet-based services.- Strong written and verbal communication skills.- Ability to manage time effectively and handle multiple tasks.- Comfortable working with basic software tools and platforms (tech-savvy preferred).- A willingness to learn, adapt, and grow in a dynamic environment.Benefits:- Supportive and collaborative team culture- Opportunities to grow and develop professionally- Work with a purpose-driven brand that values customer satisfactionYou may also check our company profile at http://myoperator.com/. Let me know if you have any questions.You can also check the below pages for your reference-MyOperator LinkedIn page- cial/MyOperator Youtube page- https://www.youtube.com/@MyOperatorOffi cialHeyo LinkedIn Page: (ref:updazz.com)

Payroll Type : Permanent