Customer Support Semi Executive Voice Handling

Customer Support Semi Executive Voice Handling Job Description Experience: 0 to 3 yrs Salary: Based on Company Norms Education: Any Basic Degree Location: In And Around Chennai Your Duties: Omnichannel Support: Resolve customer queries by toggling between inbound/outbound calls and written platforms (email/chat) as per the workflow demand. Verification & Validation: Before processing customer information or transaction details in the back-end system, make quick outgoing calls to confirm them. Data documentation: To prevent information loss, keep up-to-date and accurate updates in the CRM while interacting with customers. Follow-up Management: After a voice conversation, send progress updates or required documentation via non-voice channels (email/SMS). SLA Adherence: To reach overall productivity goals, strike a balance between the "Average Handling Time" (AHT) for calls and the "Turnaround Time" (TAT) for back-office work. Quality & Compliance: Make sure all contacts are recorded in accordance with corporate policy and uphold the highest standards of written language and spoken etiquette. Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period: We invite you to apply and explore this exciting opportunity! Warm Regards, HR - Maria