Voice Process Executive Call Quality and Communication

Voice Process Executive Call Quality and Communication Candidate Application: Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification: Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No Total Years of Experience: If applicable Current/Last Drawn Salary Monthly/Annual: Notice Period: Job Description: Our customer communications division 's "Conversational Anchor " and "Frontline Brand Ambassador " is the Voice Process Executive. Managing real-time phone conversations and responding to incoming customer support inquiries or carrying out focused outbound customer engagement activities are your main responsibilities. Serving as the "Customer Experience Guardian, " you answer complaints, address technical problems, explain service terms, and cross-sell options during live phone calls. The ideal applicant is a resilient, articulate, and highly sympathetic communicator who can meet daily call-handling target metrics, maintain perfect phone etiquette under pressure, and turn stressful client experiences into high satisfaction ratings. Key Skills: Perfect Verbal Articulation: Strong active listening habits devoid of significant regional accent impacts, excellent verbal communication abilities, and clear pronunciation. High Empathy & Emotional Balance: Capable of quietly absorbing negative customer displeasure while maintaining a kind, upbeat, and professional phone presence. Call-Center Telephony Literacy: Real-world experience using automated dialers, telephone interfaces, and customer logs such Ameyo, Avaya, Vicidial, or Salesforce CRM. Rapid Problem-Solving Intuition: The ability to think critically, process information quickly, and cross-reference corporate knowledge bases while carrying on a live conversation. Experience: 3 to 6 yrs Location: in and Around Chennai Salary: Based on Previous Work Experience Interested Candidates can apply for this position by sending your CV along with your information to the Mail Immediate Joiners are mostly Preferred Freshers can also Apply With regards HR - Maria