Executive/Manager - Client Relationship - Real Estate (2-5 Yrs) Mumbai (After-Sales/Customer Service)

Functional Area: Real EstateLocation- ChemburWorking- 6 days working, 1 rotational week offKeywords: grievances ,Real Estate, residential , RERA guidelines, CRM sales, real estate salesJob DescriptionKey Responsibilities:- Handle and resolve customer complaints related to real estate projects.- Maintain accurate records of grievances and follow-up actions.- Coordinate with internal departments (sales, legal, CRM, projects, etc.) for timely resolution.- Ensure all customer concerns are addressed as per company policy and RERA guidelines.- Provide regular updates to customers on the status of their issues.- Analyze recurring issues and recommend process improvements.- Support in possession and handover processes, ensuring customer satisfaction.Requirements:Key Skills:- Strong communication and interpersonal skills- Conflict resolution and negotiation abilities- Customer-centric mindset- Familiarity with real estate processes and documentation- Knowledge of CRM tools and grievance redressal systems- Understanding of RERA guidelines is a plus (ref:updazz.com)

Payroll Type : Permanent